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Welcome to our user reviews listings for Personal VPN service. We list reviews of providers written by their previous customers.


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The last 50 reviews

Ole Albers
In April 22, 2014 at 9:02 pm

Bin von der Geschwindigkeit ziemlich enttäuscht.
Alle Positiven Reviews sind ja relativ alt. Vermutlich hat sich da die Qualität mächtig verschlechtert
Habe das Premium-Paket und US-Videostreaming (z.B. DailyShow) bricht selbst auf der geringsten Bandbreite immer wieder ein. Ebenso Mediathek, wenn US-Server verwendet werden. Netflix und Co. braucht man gar nicht erst versuchen. Wenn jemand Tipps für einen SCHNELLEN VPN hat, bitte melden.

Nettrick Nowan
In April 17, 2014 at 4:03 am

March 2014–Boxpn is the first VPN I tried and I am thoroughly disappointed in them. Their random disconnects left me vulnerable on more than one occasion. My ISP actually sent me four emails about some of my download activity. When I contacted Boxpn regarding that, they stopped answering my emails. I do not recommend them.

In April 10, 2014 at 6:26 am

As an expat I use ClearVPN everyday. Great reliability, speed and personal customer service. They always are making improvements and upgrades. A priced a little more than the big guys but I prefer the personal service I receive.

Kayla Catege
In April 8, 2014 at 3:39 am

Very happy with my service, fast with great service. These guys know what there going.

In March 31, 2014 at 11:03 am

Easy provider to use. A lot of server around the world. Work pretty well most of the time.

In March 26, 2014 at 8:52 pm

To add to the discussion on logs and privacy – this is a quote from one of their support representatives named “Torado” “We know everything sir.” as he was proceeding to terminate service. Pretty fierce and got all Orwellian. Do not trust Astrill.

In March 26, 2014 at 8:42 pm

I was a paid customer. Astrill ran a 50% Black Friday discount – so I purchased TWO (2) years of service and one year of At Home plan.

Long story short, a year later they terminate my service telling me the account expired, and furnishing a bogus invoice that has no mention of the At Home Plan (which was paid for an received) nor the second year.

Tried for 2 MONTHs to plead the case only getting stonewalled and ignored. Documentation proving payment, documentation proving the services that were purchased differed from the bogus invoice furnished….

One support rep (who terminated the account) throwing insults throughout the process and enjoying the termination process. Bad scene. DO NOT BUY.

In March 16, 2014 at 1:58 am

Joined HMA at the recommendation of a friend. Its easy to use and has an excellent number of servers available that you can change at the press of a button. Can be a bit slow at times but I am not sure that is HMA’s fault – its more to do with the number of people using the service and how loaded the servers are. HMA always makes recommendations to work around speed problems such as suggesting alternative servers to the one I might have selected. I think I get good value for money and so far have had absolutely no problems with HMA.

In March 10, 2014 at 2:06 pm

I’ve used HMA for a year now, and I’ve really enjoyed the ease of use. If a connection didn’t work for me, it was but the flip of a switch to change to a better server. I was able to stream live broadcasts many times, which was extremely helpful. My only complaint was that I wish there were servers for Japan, but other than that, I’m extremely satisfied.

L Robertson
In March 2, 2014 at 2:38 pm

I’ve been using HMA for about 2 years and have had no issues whatsoever. I like the anonymity it provides, and I know it works, because one time I was logging into my gmail account and received a message from gmail, warning me that someone from Japan was trying to access my account. Of course it was me, but going through HMA, I was using an IP address from Japan. I have selected to have an automatic renewal of my HMA account every year, so I’ll never miss a payment and be without this wonderful product.

In February 15, 2014 at 1:57 am

I have been using the VPN for the past month and the results are uneven. To start with, the speeds can sometimes be really slow. In addition to this, I constantly have to uninstall and reinstall the software because I keep getting the “VPN Secureme network adapter is missing”, or some such error. I don’t get this with the other VPN software I use. The moral of the story is, there are better VPN providers out there that cost less, are faster and don’t give you such a headache with their software. Use them.

In January 13, 2014 at 2:40 pm

Very good provider. Maximum confident with 100% of availability.

In January 13, 2014 at 2:40 pm

Very good provider. Maximum confident with 100% of availability.

Sturla Hiller
In December 26, 2013 at 8:49 pm

Easy software to use,but sometimes i think there is a lot off customers logged on to the servers and the slow down very much and sometimes even disconnects.

Adrien Claude
In November 14, 2013 at 11:17 pm

I totally agree with previous comments that this service is serious bullcrap!!!
I tried communicating with them about their INCREDIBLY UNRELIABLE SERVICE —
They offer crappy LP2P connection ( as if it wasn’t already bad! ) and their only IPSec server is somewhere on the westcoast of US… You can bet your life on the privacy of your surfing there heh?! —

Some monosyllabic person took 1/4 of a nanosecond to respond to my very detailed troubleshooting description ( I’m a professional IT tech ) to send me a link back to their website config page —

Tried the « political » approach and wrote back to explain about my disappointing experience with the questionable reliability issues…

To no avail.

I believe this is a two-bit operation which is basically scamming people into believing their crappy – falsy offer…

They got me.
Only once though.

Don’t let them get you.

graham thompson
In October 24, 2013 at 8:09 am

4OD in the UK doesn’t play videos. Just get the message “An error has occurred trying to play the chosen item”. Any ideas how to fix. Channel 4 uses this format

Tabar Silic
In October 23, 2013 at 2:38 pm

I was having difficult time to choose a VPN provider. After long time of thinking I chose NordVPN and do not regret at all. Good speeds, nice encryption. Recommend with all my heart to everyone.

Herb Asher
In October 14, 2013 at 10:39 am

Set VPN up in 3 minutes as per their guide. Not sure why the below peeps had so many problems but as they are old reviews perhaps things have improved a lot since then.

In October 14, 2013 at 2:04 am

what bonus upgrade did you get. Did you take the yearly plan?

J Dizzle
In October 6, 2013 at 2:21 pm

I was very pleased with the service that HMA offered. They have easy to use software and if there is ever any issues with the service or sspeedwhen using a proxy it could always be resolved by simply reconnecting to a different server.

I can recommend this service to anyone looking for a reliable and easy to use VPN.

In October 5, 2013 at 6:56 pm

It’s perfect:) I’m very satisfied with it.

Ben Braun
In October 4, 2013 at 8:19 pm

this is an amazing product and the technical support was outstanding.

Karolis Toleikis
In September 28, 2013 at 11:14 pm

One of the best VPN provider in Lithuania :) Very good support.

In September 21, 2013 at 1:17 pm

I agree this seems to be a great service. I have used it for 1 month. I have experienced about 1-2 disconnects per day. You can have it auto reconnect but if it could fix the random disconnects this service would be absolutely perfect. Great price as well.

In August 29, 2013 at 3:07 pm

Hi Stephen,
Thanks for the feedback. Regarding Brazil and Costa Rica servers, no one could offer you great speeds due to their geo location and routing issues. We hereby invite you to recommend any such data centers and then we will forward it to the higher management for approval.
Manager Customer Service & Support

Stephen Walls
In August 28, 2013 at 5:03 pm

Excellent product and outstanding technical support . . in particular Nauman! Thanks a lot! But please, please add a better quality Brazilian/Costa Rica server or a new one in Mexico? Why? Because Netflix in those countries provide Spanish/Portuguese subtitles and alternative audio on all movies!

Michael Portmann
In August 27, 2013 at 4:25 pm

Awesome product, even better service. Prompt and professional. Looking for a secure, easy, and fast VPN, you have found it here.

In August 21, 2013 at 10:46 am

Ive used Lamnia VPN for many years with reasonable success. The passwords are constantly changed without notification, but this ongoing nuisance is nothing compared to the misleading rolling contract that I unwittingly signed up for the last time I renewed my yearly subscription.

Lamnia insist that their process of signing up indefinately is clear, but it cetainly is not the case in my situation. They hold onto the fact that I accpeted thier T&C’s making it clear that Lamnia will continue to debit the PayPal account indefinitely, year on year until you cancel. I disagree with this assertion, its highly misleading.

They also admitted that ‘3 or 4′ customers have had similar issue and then tried to retract this comment (made in writing).

Lamnia initially agreed to refund the outstanding balance of the yearly subscription, over a week ago, and since then have ignored all my emails, with no refund forthcoming. Based on some of the comments here, I suppose that I should be grateful that they ever responded at all!

I have contacted the OFT and Trading Standards to investigate the process of selling and the wording and structure therefof. Ill feed back on this, I suspect that based on OFT guidance OFT 311 on unfair contracts, that Lamnia have a case to answer.

Overall OK service, but highly suspect selling practices, be careful what you are agreeing to.

In August 7, 2013 at 9:50 pm

good value for good price, do recommend

In August 5, 2013 at 1:22 pm

Boxpn offers great speed and reliability. At just 6$/month it is the best .

Melo Quirante
In August 1, 2013 at 3:06 am

created account and also got a bonus upgrade of subscription. Very good price and nice Support

In August 1, 2013 at 2:36 am

Boxpn are great!! Also their customer support are super B!

Paolo Souza
In July 26, 2013 at 8:49 pm

Great VPN. I use them every day from Italy.

In July 20, 2013 at 3:07 pm

Good Price! Subscribed for a year and I’m very glad, this is a very professional one.

Colleen O'Connor
In July 17, 2013 at 3:57 am

I ordered a one-year subscription (almost a year ago) and overall am very satisfied with VPNinja! At first, I had technical issues setting it up, but VPNinja customer service was very prompt in helping me out. Sometimes, I have issues connecting to the VPN, but this is rare and most likely because I live in China. I can access the VPN on my Mac computer and mobile devices, which is very convenient.

Even though VPNinja may not be as well-known as other service providers, their quirky, “business casual” attitude, and joke-filled emails have kept me hooked. I like how the customer relationship is not taken very seriously, and because of this, I feel comfortable contacting them for help. VPNinja is worth trying out, especially for those living in China. When the Chinese government cranks up internet security, you can trust VPNinja will immediately react to make sure their users have access to all of the web!

In July 15, 2013 at 12:50 pm

I am from Germany and in Germany if you download torrents you get a fine for around ~1000 EUR! While allows you download torrents i switched to this provider. btw the speed from TPB is 60 Mbps..

In July 15, 2013 at 11:02 am

Hi MattH72,

Appreciate your feedback. I must suggest all the users to at least share with our support team once if experiencing any kind of problem. We have technically skilled support team ready to assist 24×7.
Manager Customer Service & Support

In July 15, 2013 at 10:59 am

Hi Markos,
Thanks for the feedback, it is now forwarded to Fiz.
Manager Customer Service & Support

In July 13, 2013 at 3:49 pm

Really good customer service, the two times that i needed it, was available immediately and helpful. Fiz was the operator if this makes any difference. Using it over a year now in China and I cannot be more satisfied

In July 13, 2013 at 1:32 pm

As someone who didn’t know a thing about VPN, but needed it for the static IP, I found PureVPN to be fairly straightforward and easy to set up. I had some issues at first but this was my own ignorance, and the support people at Pure were really fast to respond and really patient with me. 5 stars, if this had stars :)

In July 12, 2013 at 12:30 pm

Je veux juste faire savoir que Express VPN est seulement une grande arnaque!!! J’ai essayé de rentré leur adresse IP de toutes les façons,elles s’enregistre impeccable,seulement impossible de suivre un programme de quoi que ce soit sur une chaîne de n’importe quelles télévisions,cela s’interrompt tout le temps.Une toute belle embrouille…Choisissez autre chose!

In July 11, 2013 at 3:56 pm

rất tuyệt,rất hữu ích đối với tôi.cảm ơn
(very good, very useful for me.
thank you)

In July 11, 2013 at 3:56 pm

rất tuyệt,rất hữu ích đối với tôi.cảm ơn
(very good, very useful for me.
thank you)

In July 11, 2013 at 2:38 am

Similar to the situation reported from Dubai. I am using BeeVPN in Thailand. Normally I am getting 3MB download speed. As soon as I switch in Bee VPN it drops to 0.06MB which is useless for accessing sites such as BBC iplayer. At first they tried to help but their suggestions failed to improve anything. Now they do not respond to emails.

In July 8, 2013 at 3:13 pm

Hi Joe,
Thanks for the feedback. Your comments have been forwarded to the Management and the related Support Team member.
Manager Customer Service & Support

In July 8, 2013 at 11:23 am

I have been using hma for a while but I switched to nordvpn. The main thing why I did this is that they accept torrents and I can easily download from the pirate bay and you cannot do that in other vpns. What’s more other websites uses some kind of low-end solutions which drops packets and the connection is unstable. These guys use Vyatta which is a very powerful tool for managing networking. I asked the guys about udp ports and they responded me quickly and in a very professional way, highly recommended service.

Xixi Xu
In July 8, 2013 at 5:26 am

Easy to set up, not very expensive and very easy to use, except internet in China can be very slow

In July 5, 2013 at 9:58 pm

Was really good customer service from Fiz (customer service staff PureVpn) Thanks.

In July 5, 2013 at 5:45 am


In July 4, 2013 at 1:21 pm

The speed is fast and there are no connection drops. NordVPN has the best service I have ever tried.