support is fully staffed 24x7x365. we have live chat support and usually respond to emails within a few minutes. A delay of 24 hours is hard to imagine. If you sent to a correct address you would have received an auto-response within seconds. Did you receive such a response? If you did, please let us know what the ticket# was so we can investigate. I'm guessing you may not have sent mail to support@witopia.NET and maybe sent to .COM?