Wow! I have been a subscriber since March 2010 and never had much issues running on a windows laptop. Recently, we got a Mac Pro and needed to set-up the VPN on it. After reading many online suggestions and getting confused, I decided to go on the Live Chat option thinking that it's just a gimmick. But WOW! I was DELIGHTED and SURPRISED to receive a "bing" from Jennifer, the technical support available in mere minutes! She was v helpful, courteous, patient and made sure i understood what was required. Wow... I am surely to be a subscriber for life!