I used this VPN-Provider for about 1 year. And there aren’t any things to complain about. I was quite content with this provider.
The speed was really ok… download about 3.000kbit/s… and the upload speed was higher than the one of my ISP… my ISP upload speed was about 336kbit/s… so with relakks I had full upload speed.
I didn’t experienced that the server was down quite often. During this 1 year it happend 3-4 times. And the price is more than affordable.
I have never used the support as I have never needed it. Nonetheless I give them 5 stars. When the PPTP bug was discovered concerning IPv6 they informed all members immediately on their website.
By and large everything was really great… and it was a reliable provider for me.