I found Jovan (the customer service rep) to be short on competence, manners, courtesy, and professionalism. I asked a simple question: "Was my account canceled?" After which we went through an exchange of 8 troubleshooting email messages (plagued with crude language bordering on rude), all of which could have been done in one message, to eventually arrived at the conclusion that in fact my card's fraud protection had activated and declined the order -which would have been immediately discovered if Jovan would have checked my order status from the start. There are cheaper VPNs out there. For the price, I expect politeness and efficiency from customer service.