being an expat American in Germany I was often running into trouble when trying to access sites in the US which were geographically restricted. For a long time I just accepted this inconvenience, but after hearing about BlackVPN from one coworker and then a second I began thinking about checking it out. Finally I was asked by my boss to configure our firewall at work in order that he could use his BlackVPN account while in the office & this provided the impetus I needed to set it up for myself. I was impressed by the ease of setup (I am on a Mac running Snow Leopard) and have been quite satisfied with the performance of the servers in the US. My decision to purchase an account was also eased by the opportunity to pay with Paypal and the ability to set up a short term account, which meant I needn't commit to a lengthy contract without knowing how the service would perform.
I give them high marks for speed, reliability & price - but as i never have had need of their support team I am just leaving that field blank. I've already recommended BlackVPN to a number of friends and would encourage anyone looking for this type of VPN solution to test it out. I think you'll be pleasantly surprised - I know I was!