ST4RT VPN > VPN? > Astrill – VPN consumer review – 13048

Astrill – VPN consumer review – 13048
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In 2011-03-12 16:33:00

I have to say I am extremely disappointed by this VPN. I had a trial, the first day it was working ok then the performance went right down and I was unable to stream. Their tech support is annoying as there is a significant time lag between sending messages back and fourth and the people on the tech chat, in general not all of them, I found to be tetchy and unhelpful. The most advice they could give me was 'have you tried uninstalling and reinstalling' or 'try resetting the software and see if that helps'. Personally that is the generic rubbish someone churns out when unable to offer anything practical and lacks the technical know how. One guy became very defensive and almost accused me of making it all up as he could not see how there could be anything wrong with 'his' VPN.... Even though I pointed out that whilst running a trial with them I was running trials elsewhere and those services worked perfectly, he would not even entertain the notion that there could be anything wrong elsewhere. After eventually dealing with their level 2 tech on a remote desktop help. I saw the guy flick a few settings on and off in Astrill which I had already tried. After failing to get live TV streaming he proceeded to a video instead, played it and then said 'there ya go, its working!'. I pointed out that he had not fixed the issue I had raised the ticket for, mentioned the fact I had stated youtube was working ok but it was live streams that were an issue and that I was able to run the live streams with other VPN's. His response..... 'Nothing I can do about that' 'use the other VPN you have then, anything else or is that it'. Yeah ok, great way to give me an incentive to buy your service mate!!! So all I can say is I would not recommend this service to anyone. Their so called openWEB appears to be nothing more than a simple proxy to me, at least thats all I can work out it is and the software itself limits your ability to make quite a few modifications you could make in something such as viscosity. Its more like VPN for the non tech savvy. It is filled with, at least in my opinion, pointless little addons to sugarcoat the fact that the overall performance of the service sucks like the media recorder, something which, again in my opinion, would only be of any use if you could record streaming live TV. All it is capable of is recording videos from the likes of places like YouTube, which seems pretty pointless seeing as you can play those as and when you like, what is the point in taking up hard drive space with an flv file you can play on demand in your browser.... I won't be signing up to use this service and as I just said, would not recommend it in any way. For shame Astrill, for shame....