I've tried iVPN on two separate occasions. The first time was about a month ago and I was very happy with the speed of their service, however, "live chat" support that they mention on their website is not available. Also, upon submitting trouble tickets, it takes at least 1 day up to 3 days for a response which, once received, seems to be nothing more than kicking the can down the alley. I cancelled and continued to use my current provider which is HMA. Fast forward to current, I decided to try them once again thinking maybe I caught them in some transition. Well, the speed, which I originally mentioned, was good for 1 day and then, without explanation, it dropped about 70%! I emailed support multiple time and was told that they see nothing wrong on their end and I should try another provider for comparison. I'm by no means a "difficult" person to deal with but I must say I was very disappointed with the responses or, in some cases, half baked responses that I received not to mention the fact I was told to try another service. I feel the tech support is either run by amateurs or people that just don't take it seriously. I will be heading back to my previous provider.