I am so happy to have VPN that consistently works in China. It's been a hassle to find a reliable but not too expensive product like theirs. When i had a small issue in downloading the installer (completely my fault, i didn't follow the instructions in order) their customer service chat line was excellent. The agent I spoke to was both very polite, and extremely helpful, by activating my account for me, and giving me the link for the installer. I will definitely continue to use this product in the future.