Hi. We certainly didn't ignore any emails. Support remained 24x7x365 but we did have to turn off chat support for a few days as we dealt with Ch**a situation. It wasn't something we wanted to do, but a reality so we could better assess the situation and respond. We are also not the only VPN provider affected (and won't be the last) but so much larger than others that it was more of an issue as it affected more people.
Only customers within Ch**a had any issue at all as our network remained 100% available from all other of the 160 countries we serve. Please understand that the sheer volume of tickets caused some delays in responding. We are very sorry for that as it was not up to our usual very high standards. We have now responded to all customers concerning this and will be turning chat on as soon as we can. I see we have responded to you, specifically, as well. If you have any other open support tickets, I'd be glad to look it up and make sure that it is taken care of ASAP.