Been using this VPN service for a few weeks now and mainly signed up to use while in Europe on holidays. Had an issue while in Barcelona (which ended up being a finger fault on my part - no sleep) an used the online chat feature to rectify the issue - no waiting around and instant gratification from support members. Problem resolved and I was off and running again - BRILLIANT!!
If you want solid performance with support that is on tap when you need it, then don't go wasting your time and money with lesser players - these blokes are the real deal, you can tell that by the service they provide - setting up a vpn structure is one thing, successfuly supporting it is another.
Do yourself a favour and go straight to Falkens Maze...I mean Witopia!!!
Keep up the good work fellas.