I do not agree with you, and I might actually go as far as to say that I suspect something in your configuration must have been set up wrong?
- Using linux/mac/pc ?
- The latest updated version of Tunnelblick or some other openVPN software?
- Properly forwarded your router?
- Firewalls allowing your VPN software to run properly?
- Contacted vpntunnel support?
Above is not meant in any offensive way :)
I am very very positive about this VPN provider, they promise 99.7% uptime, and they are living up to that promise. Very cheap and easy to use!
A couple of my friends are having a little trouble using the VPN software they provide for Windows, but an alternative solution works great :)
Very much recommended!