This VPN provider isn't bad at all. I'm from germany and have the USA package.
First the negative aspects :
- Sometimes it's really slow .. with really slow I mean a bad ping and slow download/upload speed (20-60 kbyte/s)
- Sometimes it's disconnecting you for no reason.
Yea ... that's almost all.
Positiv aspects :
- Normaly good speed, sometimes really fast for a usa vpn! (500+ kb/s)
- Very good price-performance ratio
- Payable via PayPal!
- Very fast login.
- A very big ip range.
As you can read, the negatives always start with sometimes.
To say it short -> this service is good, sometimes a bit slow, but overall simly good.
P.s. : Never needed the support.