This heading says it all.
I got my account & paid my subscription, but 4 days later they suspended my account & told me they have to do payment verification for mutual protection. They send me an email & asked me to call a phone number & leave a message with my name & my order ID. I sent them back an email & told them if their true purpose is verification I have indicated all these requested info with this email. They did not accept & they wrote me back & insisted that I have to call & leave a voice message with that information. Yes, they want to record you & keep your recorded voice for what so ever purpose. This felt awkward since they wouldn’t say why they want to use this method.
I refused & cancelled my account. However, during the 4 days that I was using Witopia, I had number of issues that I am glad I did not commit to their one year subscription. The following is my experience for the 4 days I was using Witopia:

1 – They limit concurrent connections to only 2.
2- I frequently got disconnected.
3- My login ID & password failed periodically & for 2 or 3 hours I couldn’t log back in & kept getting “Authentication Failed” message. Then, all of the sudden it worked after that 2 / 3hours period.
4- They filter out a lot of sites.
5- After using them for 4 days, they suspended my account, stating that pending “payment verification”, while they already took the money out of my account.
6- Their technical support staff are just plain rude & arrogant (Chris).
7- They DO MAINTAIN LOGS for a week, at least.
8- Their client software is very primitive comparing to other vpn provider.
9- Their client software / service is not capable of hot switching between the servers. You have to log out, choose another server, then log back in. But you may get “Authentication Failure” message for a while.
10- Before you sign on, read their fine prints which often made with ambiguity.