Bandwidth Usage : 769 KB
Expire : 2011-11-02
Input Data     Output Data     IP     NAS IP     Start Time     Stop Time
34 KB     78 KB     213.232.200.177     109.169.40.115     2011-08-05 09:37:14     2011-08-05 09:38:17
17 KB     5 KB         109.169.51.168     2011-08-05 09:23:02     2011-08-05 09:23:27
20 KB     16 KB         109.169.51.168     2011-08-05 08:56:03     2011-08-05 12:08:10
19 KB     20 KB         109.235.51.35     2011-08-05 08:23:54     2011-08-05 08:24:23
22 KB     28 KB         109.235.51.35     2011-08-05 08:01:55     2011-08-05 08:02:36
20 KB     25 KB         46.29.251.52     2011-08-05 07:50:57     2011-08-05 07:51:32
40 KB     8 KB         46.29.251.52     2011-08-05 07:37:25     2011-08-05 07:40:34
27 KB     34 KB         46.29.251.52     2011-08-05 07:00:59     2011-08-05 10:08:10
43 KB     132 KB         94.242.206.47     2011-08-05 06:57:43     2011-08-05 07:00:13
58 KB     2 KB     93.94.245.109     94.242.206.47     2011-08-05 06:11:35     2011-08-05 06:40:35
6 KB     3 KB     80.254.73.168     46.29.251.52     2011-08-04 08:10:44     2011-08-04 08:10:53
4 KB     3 KB     109.205.169.38     46.29.251.52     2011-08-03 09:59:27     2011-08-03 09:59:32

According this history this person have DNS problem and needed to change his vpn connection to use his PC DNS but do not allow us to solve problem .

Second.
This Customer opened 5 ticket in 1 hour with same information and spamming our ticket system and then report that we delete his tickets . below i just listed our support response to spamming.
08/08/2011 11:52

We just delete the ticket because to spamming our ticket system .

We just explain and did according our TOS that you signed . PLEASE STOP
SPAMMING AND REPLY ON FIRST TICKET THAT OPENED . I HOPE UNDERSTAND WHAT I
MEANS

Until now his account is active and he can use it .and if have problem with connecting he can allow our supports to connect with teamviewer to his PC and solve problem if he can not solve problem on his end .